Question 1

What to do if the miner or power supply unit are not working?

Accepted Answer

We only sell brand new products with factory warranties. On rare occasions, if the miner or PSU doesn't work, you can contact us for assistance . We will try to help you troubleshoot and resolve the problem . However, if you need to claim a warranty on the product, we will direct you to the official manufacturer's repair channel.

Question 2

What to do if the Miner can't reach the expected Hashrate?

Accepted Answer

On rare occasions, this might happen. It usually happens because of one of those reasons:
 • Outdated Firmware: Please update your firmware to the latest version on the manufacturer's official website.
 • Setup Issues: Please double-check and verify all settings on the miner are correct, including fans, pool, and wallet settings.
 • Ambient Conditions: Please make sure your miner is not running in hot humid dusty conditions, the poor working environment will have a negative impact on the performance of the miner.
 • Factory defect: Factory defects also cause lower than expected performance. Please contact the manufacturer's official support team to claim the warranty.

Question 3

How to upgrade the firmware?

Accepted Answer

1. Restart the Miner, hold the reset button for 7-8 seconds until the green light starts flashand log in to the miner software.
2. Look for the Firmware version and check if it is the latest version. If not, download the new firmware from the manufacturer's official website, firmware from third-party websites could contain malware and virus.
3. Update your firmware, and remember to uncheck the "save all your current setting" box. After the miner completes the update it will restart. You might need to close the previous browser and open a new one.
4. After you are able to login back into the software, you need to re-enter all your wireless info if necessary, and re-enter your mining pool information.
5. Save and restart after the previous step.
6. Go into the software and wait for at least 10 minutes to see if hashrate starts to climb.

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